Contact Us

We usually respond within 1-2 business days. For anything urgent involving an active booking, include your booking reference so we can help faster.

General support

Booking issues, payment questions, account help.

support@plixico.com

Hostel owners & businesses

Listing your hostel, business partnerships, payouts.

owners@plixico.com

Trust & safety

Report a fake listing, suspicious user, or safety concern.

safety@plixico.com

Press & legal

Media inquiries, copyright/DMCA notices, legal matters.

legal@plixico.com

You can also report a specific listing, review, or user directly from its page using the "Report" option, which routes straight to our trust & safety team.